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Rental Policies

Check-In: 
 
4pm EST. We will make every effort to have your vacation home clean and ready by check-in time, but sometimes we cannot guarantee the exact time of occupancy. Please be mindful of this when purchasing refrigerated items.  Our homes are equipped with keyless entry; however, the codes will not be activated prior to check-in time. Once final payment is submitted, your door access code will be emailed and/or texted to you. Please note, this code will only operate between check-in and check-out times. 
 
Check-Out:  
 
10am EST.  Guests occupying the property after 10am EST without prior approval from Gulf Sun Properties, LLC, will be charged a late check-out fee up to $100.00 for each hour of occupancy beyond the checkout time. This provision shall not be interpreted as permission to remain on the property beyond the designated check-out time. 
 
Payment:  
 
We accept Visa/Mastercard/American Express and PayPal 
 
Reservations and Confirmation Deposits:  
 
Reservations made online will be charged 50% of the total balance as soon as the booking is received and confirmed.  The remaining balance is due 45 days prior to arrival.  A confirmation email will be sent the day your reservation is processed. 
 
Travel Insurance/Rental:  
 
CSA Travel Protection 
 
Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides 
coverage for prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions. 
 
Vacation Rental Damage Protection:
 
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.00.  Any damages that exceed $3,000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy http://www.vacationrentalinsurance.com/. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Gulf Sun Vacation Rentals, LLC any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Gulf Sun Vacation Rentals directly if you do not wish to participate in this assignment. 
 
Cancellation Policy:
 
Bookings cancelled 60 days prior to the start of stay will receive 100% refund.
Bookings cancelled 30 days prior to the start of stay will receive 50% refund.
 
Linens:  
 
An initial linen supply two sets of towels per person and one set of sheets per bed (as determined by number of guests in party) will be provided. Guests are required to designate the number of occupants per reservation at the time of booking.  Kitchen linens include two dishcloths and two dishtowels. Any lost, stained or damaged linens will be charged to the registered guest at a fee determined by Gulf Sun Vacation Rentals, LLC. 
 
Please do not take bath towels to the beach or pool. We provide beach towels for your use, we ask that used beach towels be clean and dry prior to check-out.  
 
Maximum Occupancy:  
 
At all times, the maximum occupancy is the number the home sleeps, including infants. Occupancy limits are in accordance with rules of the State Fire Marshal's Office. No exceptions will be made.  Sleeping limits shown indicates the maximum occupancy. 
 
Pets:  
 
Properties that are pet-friendly will be advertised accordingly. A two (2) pet maximum is strictly enforced.   If pets are found in a home that prohibits pets, the guests will be required to vacate immediately and be charged a $500.00 non-declared pet fee. If evidence of pets is found on the property without prior approval, the non-refundable pet fee will be charged to the credit card on file without notice. If fleas are present after check-out, tenants may be charged an additional extermination fee. Any material damage by a pet to the property will be the responsibility of Tenant and shall be paid immediately upon written notification by Gulf Sun Vacation Rentals, LLC. 
 
Age Requirements:  
 
Cape San Blas prides itself on the family atmosphere and the enjoyment of our guests. We do not rent to groups of teenagers with or without chaperones, regardless of whether the chaperones are parents of one of 
the teenagers. We will rent to family groups, married couples and responsible adults over the age of 25. Proof of age is required. Violation of this policy will result in immediate eviction without refund of rent. 
 
Sight Unseen and Furnishings:  
 
Our properties are privately owned and are equipped and furnished according to owner preferences. Rates, descriptions, bed sizes, inventories and furnishings are subject to change without notice.  
 
Elevators: 
 
Some of the rental homes have elevators in the unit and specific instructions are provided for your safety and convenience. Elevators are to be operated by adults only.  If a service call is required due to misuse, a fee of $100.00 will be charged for service.  
 
Grills:  
 
A gas grill is provided for your use. If the grill is not operating properly, please contact our office. Charcoal grills on decks, porches or balconies are strictly prohibited and will result in eviction. 
 
Telephone: 
 
A house phone is provided for your convenience. There is no charge for local calls. Cell phone service is sporadic. 
 
Internet:  
 
All homes are equipped with WIFI, however, no refunds will be given if equipment malfunctions. 
 
Smoking:  
 
Smoking is strictly prohibited inside all vacation homes. Additional charges will be incurred for cleaning and deodorizing if any evidence of smoking is found in your vacation home. There are no exceptions to this policy. 
 
Garbage:  
 
Please move the can to the road at the end of the driveway prior to 8am on service day and return the receptacle by 6pm (EST) that same day. If excessive trash is left behind due to noncompliance, additional cleaning fees may be applied. 
 
Swimming Pools:  
 
Homes that advertise a private or community pool as an amenity are subject to availability as determined by the managing authority responsible for the care of the pool and not Gulf Sun Vacation Rentals, LLC. Unless specifically noted in the properties description, pools do not include free heat.  
 
Utilities:  
 
No compensation will be given for temporary outage of electricity, gas, water, cable, satellite, or telephone service. Utility service outages should be reported immediately and all efforts will be made to have them restored as soon as possible. In the event an outage cannot be restored, Gulf Sun Vacation Rentals, LLC has the right to substitute rental properties (see Right to Change Rental Assignments below) for the remainder of the reservation or until the utilities are fully restored, whichever occurs first. 
 
Access to the beach:  
 
Public access and easements are available to accommodate all guests who are not staying in a beachfront home. 
 
Housekeeping:  
 
Your vacation home will be cleaned prior to your arrival. Please call us within 24-hours of your arrival if you are not satisfied. A mid-week touch-up service is available to our guests for $65.00. Touch-up includes, beds made, floors swept, and bathrooms cleaned. 
 
Repairs and Service:  
 
Repairs/services or inoperative equipment must be reported to us promptly. We will make every effort to have repairs serviced immediately, however, if you would rather not be bothered, let us know and we will take care of the issue upon your departure. Please know that any items not reported while on your stay or items reported after your departure will not be subject to any refund or rate adjustment if issue were to warrant as such. All homes will be fully functional at check-in, but we cannot guarantee appliances, TVs, air conditioners and refund or rate adjustments cannot be made for any mechanical failure. 
 
Supplies:  
 
All properties are equipped with the following supplies: 
 
(1) Small shampoo per bathroom 
 
(1) Small conditioner per bathroom 
 
(1) Bar soap per bathroom 
 
(5) Make-up remover wipes per bathroom 
 
(2) Rolls of toilet paper per bathroom 
 
(1) Roll of paper towel  
 
(1) Trash can liner 
 
(5) Coffee filters 
 
(5) Laundry starter pods 
 
(5) Softener sheets 
 
(5) Dishwashing starter pods 
 
Guests will be responsible for furnishing food, cleaning supplies and personal items for the rental period. Agent and owner can assume no responsibility for any articles left on the premises by tenant. Any items requesting to be returned will be at the guest’s expense.  
 
Items you will need: 
 
Condiments, paper products, garbage bags, laundry detergent, dishwashing detergent, coffee filters, aluminum foil and plastic wrap.
Owner Portal

Gulf Sun Vacation Rentals 115 Crane Drive Port St Joe, Florida 32456 +1 (850) 677-1332 brian@gulfsunvr.com

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